Our Privacy Commitment and Obligations
Medilife is committed to protect the privacy of its customers and respect the rights of individuals under the Privacy Act of Australia. We take our obligations under the Privacy Act seriously and take reasonable steps in complying with the Act to protect the privacy of the personal information of our customers that we hold. We deem the protection of your privacy our moral responsibility, not just a legal obligation and will do what is reasonable to protect such information.
Security & Storage
We have gone the extra length to protect your information and our own website by having an extended validation secure socket layer certificate and internet infrastructure security.
Our primary objective in collecting information is to provide you with a personalized and efficient service. We will use reasonable, fair and lawful means in collecting information, and will mostly come directly from you. Generally we collect information when customers register details, place an order, seek a refund, or provide feedback to us. Some information provided by our clients, customers, contractors and other third parties may be considered private.
We use information provided to us for different reasons including the following;
- Finalize transactions on your behalf or with you.
- Send order confirmations, invoices, receipts, and deliver products and services
- Provide you with special offers that may be of benefit or interest to you
- Collect feedback and to better understand your requirements and preferences
- Protect against fraud or theft.
You may choose not to provide personal information to us if you do not wish to disclose, however that may prevent us or hamper our ability to provide you with goods and services that require such information.
Medilife does not generally disclose personal or private information to third parties. We will not trade information you provide to us including email addresses, and we will not share information you provide us, unless it is in pursuit of providing you with goods and services. In the pursuit of our normal business operations we may disclose your personal information to parties who perform services on our behalf for the purpose of providing you with goods and services (e.g. courier or delivery service companies). Third parties who receive your personal information are required to protect your information and comply with the Privacy Act.
Medilife takes measures to ensure your personal information is protected from unauthorized access, loss, misuse, disclosure, or alteration. We ensure personal information no longer required is permanently de-identified or destroyed. Information stored on our computer systems can only be accessed by those entrusted with authority and passwords.
If you feel uncomfortable providing personal information over our website to buy any of our products we would be delighted to have your order via:
Phone: 1300 130 385
Fax: 1300 980 385
Mail: Medilife Pty Ltd
PO Box 3686, Rouse Hill NSW 2155
Links to Other Websites
Requests to access or update your personal information in line with privacy legislation should be submitted in writing with full details of the requestor to:
The Privacy Officer
Medilife Pty Ltd
PO Box 3686, Rouse Hill NSW 2155
Changes and Policy Updates